Our goal and commitment is your 100% TOTAL SATISFACTION with our service and products. If you are not happy with your purchase when it arrives, please return the item(s) to us within 30 days of receipt for your choice of replacement, credit to your bankcard, credit to your BQM account or a full refund of the merchandise purchase price. If we made an error in anyway on your shipment, If we made a mistake on your order, your return surface shipping will be reimbursed and we will send you our 10% Mistakeproof Discount Coupon good on any future BQM purchase. No hassles, no questions. Just prompt, cheerful handling of your request.

Returns in 30 Days - If you do find it necessary to return an item to us, fill out the return form on the back of the Packing List included with your order. Provide a brief explanation and how you would like the problem settled. Use the return shipping label provided and send all of the components and original product packaging in a secure box by UPS ground or US Postal Service Parcel Post. Items with defects in the material or workmanship will be repaired or replaced at our option. For your protection, please insure the package for its full value. COD's are not accepted. Send Returns and Exchanges to:

Some products we sell are covered by a manufacturer's warranty that specifically requires the item to be sent directly to the manufacturer for replacement or repair. If sent to Brigade, we will forward it to the manufacturer for their inspection and they alone will make final disposition on repair or replacement. Please note the special conditions sent with your order regarding footwear and watches.

Be Sure it's Right Before You Use it! By law, sleeping bags and undergarments that have been worn or used cannot be returned for credit or exchange. We will make repairs when possible and return the item to you; however, DO NOT send clothing, equipment or footwear that is soiled. We will not accept your merchandise and it is automatically returned to you. Food and water items are not accepted for return.

Returns After 30 Days - In the event you wish to return an item after our 30 day No Questions Asked period, you must call our Customer Service Department before making the return. Return Authorization may be provided by Customer Service for valid reasons; however, the item(s) must be in new condition as shipped with all original product packaging. Items that require refurbishing are charged a minimum of 15% Restocking Fee, if accepted for return.

If the package was damaged in shipment, is a perishable item, or was drop shipped directly from the manufacturer, please call Customer Service before disposing of the packaging or making a return shipment. We will assist you in making a claim with the carrier.